No call centre, no robot. Write to us like you would write to a friend who lives here: your dates, your questions, your doubts. Someone who knows the road answers.
Marrakech time 17:24 · we are answering nowUsually a reply in minutes · every day 8:00 – 22:00We reply within 24 hours, usually the same day.
What is it about?We use your details only to answer you. Privacy policyYes, from your riad or hotel in Marrakech, within 8 km of Jemaa el-Fna (private tours: anywhere in the departure city).
Shared tours and all day trips: up to 24 hours before. Private tours: up to 7 days before. Elite journeys: up to 20 days before.
Multi-day tours: a 30 % deposit online by card, or the full price; the balance on the day, cash or card. Day trips are paid in full online.
In your confirmation email and in My trips.
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