Question 1

How do I book a tour?

Accepted Answer

Choose your tour and date, click Book, pick your options, add your details and pay online. You receive your voucher by email straight away, and the booking appears in My trips.

Question 2

Do I pay everything online?

Accepted Answer

On multi-day tours you can pay a 30 % deposit online to confirm, or the full price; the balance is paid on the day, cash or card, to your driver-guide. Day trips are paid in full online.

Question 3

Which payment methods do you accept?

Accepted Answer

Visa, Mastercard, American Express, Apple Pay and Google Pay, through Stripe. We never see or store your card.

Question 4

Are prices per person?

Accepted Answer

Yes. Every “from” price is per person, taxes included; for private tours it is based on 2 travellers and goes down when your group is bigger.

Question 5

Can I cancel for free?

Accepted Answer

Shared tours and all day trips (shared or private): free cancellation up to 24 hours before departure. Private tours: up to 7 days before. Elite journeys: up to 20 days before. We refund everything you paid online.

Question 6

Can I change my date?

Accepted Answer

Yes, on WhatsApp or by email, subject to availability. There is no fee to move a date inside the free cancellation period.

Question 7

What if you cancel?

Accepted Answer

If we ever have to cancel (weather, a closed road), you choose between another date and a full refund.

Question 8

Is pick-up from my riad included?

Accepted Answer

Yes. Shared tours pick you up within 8 km of Jemaa el-Fna; private tours at your riad or hotel. In the medina, where cars cannot reach some riads, your driver meets you at a point a few minutes' walk away; we send you its name and a Google Maps link.

Question 9

When do I get my pick-up time?

Accepted Answer

The evening before, by WhatsApp and email, with your driver-guide's name and phone number.

Question 10

What vehicles do you use?

Accepted Answer

Air-conditioned minibuses for shared tours, 4x4s or vans for private tours, and our Land Cruisers, Mercedes Vito or Sprinter for Elite journeys, depending on your group. All 21 vehicles are our own.

Question 11

What is the difference between standard and luxury camps?

Accepted Answer

Standard camps have traditional Berber tents and shared bathrooms. Luxury camps have private tents with a real bed and your own bathroom with a hot shower.

Question 12

Is it cold in the desert at night?

Accepted Answer

From November to March, yes. Tents have thick blankets; bring a warm layer and a hat.

Question 13

Is there Wi-Fi or electricity at the camp?

Accepted Answer

Electricity and charging, yes. Wi-Fi, usually not: the dunes are the point.

Question 14

What is included in a desert tour?

Accepted Answer

Transport with a driver-guide, the nights, dinners and breakfasts, and the camel ride. Lunches and drinks are usually extra, about €8 to €12 per lunch. Each tour page has the full list.

Question 15

How many people are in a shared tour?

Accepted Answer

Small groups, in minibuses of up to 18 seats; if more people book we add a vehicle. Private tours are only your group.

Question 16

Which languages do your guides speak?

Accepted Answer

English and French on every tour; ask us for other languages when you book.

Question 17

When is the best time to visit the desert?

Accepted Answer

October to April. Summer days are very hot; winter nights are cold.

Question 18

Is Morocco safe for travellers?

Accepted Answer

Marrakech and the routes we drive are used by travellers every day, and your driver-guide is with you the whole way. As anywhere, keep an eye on your belongings in busy places.

Question 19

Can children come?

Accepted Answer

Yes, children are welcome on all tours. They pay 80 % of the adult price on multi-day tours and the full price on day trips.

Questions, answered

01How do I book a tour?

02Do I pay everything online?

03Which payment methods do you accept?

04Are prices per person?