Privacy Policy

1. Who we are

Morocco Tiziri is a private tour operator based in Marrakech, Morocco. For any privacy question, contact us at [email protected].

2. Information we collect

We only collect what we need to plan your trip and respond to you:

• Contact details — name, email, phone/WhatsApp, country.
• Trip details — dates, party size, preferences and any requirements you share (e.g. dietary or accessibility needs).
• Booking & payment information — processed securely; we do not store full card numbers on our servers.
• Website data — basic analytics and cookie data when you visit our site (see Cookies below).

3. How we use your information

We use your information to respond to enquiries, prepare proposals, arrange and deliver your trip, handle payments, keep you informed about your booking, meet legal obligations, and — only with your consent — send occasional updates you can opt out of at any time.

4. Legal bases

Where applicable data-protection law (such as the GDPR) applies, we rely on: performance of a contract (to arrange your trip), your consent (for marketing), legitimate interests (to run and improve our business), and legal obligation (e.g. accounting).

5. Cookies & analytics

Our website uses essential cookies to function and may use analytics cookies to understand how the site is used so we can improve it. You can control or refuse non-essential cookies through your browser settings or our cookie banner where shown.

6. Sharing your information

We share your details only as needed to deliver your trip — for example with the riads, camps, guides, drivers and activity providers on your itinerary — and with trusted service providers (such as payment processors) and authorities where legally required. We never sell your personal data.

7. Data retention

We keep your information only as long as necessary for the purposes above, including any legal, accounting or reporting requirements, after which it is securely deleted or anonymised.

8. Security

We take reasonable technical and organisational measures to protect your data against loss, misuse and unauthorised access. No transmission over the internet is completely secure, but we work to keep your information safe.

9. Your rights

Subject to applicable law, you may request access to your data, correction or deletion, restriction of or objection to processing, and portability, and you may withdraw consent at any time. To exercise any right, email [email protected]. You also have the right to complain to your local data-protection authority.

10. International transfers

As we operate in Morocco and work with travellers worldwide, your information may be processed outside your country. Where required, we take appropriate steps to ensure it remains protected.

11. Children’s privacy

Our services are directed to adults. We do not knowingly collect data from children except as part of a family booking made by a responsible adult.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be posted here with its effective date.